Return & Refund Policy

At Happy Sprouts, we aim to ensure customer satisfaction with every purchase. This Return & Refund Policy explains the conditions under which returns, replacements, and refunds are accepted.

By placing an order on our website, you agree to the terms of this policy.

1. Eligibility for Returns

We accept returns only under the following conditions:

• The product is damaged, defective, or incorrect at the time of delivery
• The request is made within 7 days of delivery
• The product is unused, unwashed, and in its original packaging
• All tags, labels, and accessories are intact

Products that do not meet these conditions will not be eligible for return.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

• Perishable goods (if applicable)
• Personal care or hygiene-related items (if applicable)
• Customized or personalized products
• Items marked as “non-returnable” on product page

3. Return Process

To initiate a return:

• Contact our support team at the email provided below
• Share your order details and reason for return
• Provide clear images/videos (if the product is damaged or incorrect)

Once approved, we will guide you through the return process.

4. Replacement Policy

• If the product is eligible, we may offer a replacement instead of a refund
• Replacement is subject to stock availability
• In case replacement is not possible, a refund will be issued

5. Refund Policy

• Refunds are processed only after the returned product is inspected
• Approved refunds will be credited to the original payment method
• Refund processing may take 5–10 business days, depending on your bank/payment provider
• Shipping charges (if any) are non-refundable unless the error is from our side

6. Order Cancellation

• Orders can only be cancelled before they are shipped
• Once shipped, cancellation is not possible
• Refunds for cancelled orders (if applicable) will be processed to the original payment method

7. Damaged or Wrong Products

If you receive a damaged or incorrect product:

• Notify us within 48 hours of delivery
• Provide necessary proof (images/video)
• We will arrange a replacement or refund after verification

8. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again
• Contact your payment provider (processing delays may occur)
• If still not received, contact us for assistance

9. Shipping for Returns

• Return shipping instructions will be provided once your request is approved
• In some cases, we may arrange reverse pickup
• Customers must ensure safe packaging while returning products

10. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will be effective once posted on the website.

11. Contact Us

For any questions related to returns or refunds, please contact:

Happy Sprouts
Website: https://happysprouts.in
Email: